Refund & cancellation policy

Last updated: 08 September 2026

This policy applies to everything bought on {{SITE_NAME}}. We have written it to be specific rather than reassuring, because a vague refund policy helps nobody.

1. What you are buying

Every item here is a digital product delivered instantly. The moment your payment succeeds, access opens and the material can be copied. That is why the refund window is narrow — once a prompt has been read, it cannot be returned.

2. When we refund

We will refund you in full in these situations:

• Duplicate payment. You were charged twice for the same order. Refunded in full, always.
• Payment taken but access not granted. If a technical fault on our side left you paid-up without access and we cannot fix it promptly, you get a full refund.
• You were charged after cancelling. If a renewal was taken after you cancelled, refunded in full.
• Unauthorised transaction. Confirmed unauthorised use of your payment method, refunded in full, and we will cooperate with your bank.

Beyond those, we will consider a refund within 7 days of purchase where you have not yet revealed or downloaded any paid item. Our system records this, so please do not ask us to make an exception where the record shows otherwise.

3. When we do not refund

• You have already copied, revealed or downloaded paid items.
• More than 7 days have passed since purchase.
• You changed your mind, or bought the wrong plan, after using the library.
• The AI tool you used produced a result you did not like. We sell the prompt; we do not control the tool. Free items exist so you can test the fit before paying.
• Your account was suspended for breaching the terms of service.
• Partial refunds for unused time on an annual plan, unless the law where you live requires otherwise.

4. Cancelling a membership

Cancel at any time from My account, or by emailing {{SUPPORT_EMAIL}}. There is no cancellation fee and no notice period.

Cancelling stops the next charge. It does not end your current term — you keep full access until the date your paid period ends, and then the account reverts to free. We do not pro-rate the remaining days.

Lifetime purchases have nothing to cancel.

5. How to ask

Email {{SUPPORT_EMAIL}} with your order number and what happened. Please do not open a chargeback before contacting us — a chargeback takes longer for you than a direct refund and gives us no chance to fix the problem.

6. How long it takes

• We reply to refund requests within 2 working days.
• Approved refunds are issued within 5 working days.
• The money reaches your account in 5–10 working days after that, depending on your bank and payment method. This last stretch is controlled by your bank, not by us.

Refunds always go back to the original payment method. We cannot redirect a refund to a different card or account.

7. Contact

{{COMPANY_LEGAL_NAME}}
{{REGISTERED_ADDRESS}}
Email: {{SUPPORT_EMAIL}}
Phone: {{SUPPORT_PHONE}}