STAGE 01
Filed and fingerprinted
Your documents are hashed on upload. That hash goes in the audit trail, so nobody can quietly swap a page later — including us.
STAGE 02
Assessed by a named person
Not a queue, not a department. You get the assessor's name and their decision window in writing, before they start.
STAGE 03
Settled, with the maths shown
Every deduction is itemised against the clause it comes from. If you disagree, the appeal button is on the same screen.